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At Future Art Broadcast Trading LLC, we value your satisfaction and strive to provide professional products and services. If for any reason you are not fully satisfied with your purchase, this Refund Policy explains your rights and options.

1. Eligibility for Refunds

  • Refunds are available for products returned within 14 days of delivery.
  • Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.
  • Products showing signs of use, damage, or missing accessories/manuals will not qualify for a full refund.

2. Non-Refundable Items

  • Certain products cannot be returned or refunded, including:
  • Opened software, licenses, or digital products.
  • Consumables such as batteries, tapes, and cleaning products once opened.
  • Clearance or final sale items.
  • Customized or special-order products.

3. Process for Refunds

  • To initiate a return, please contact our Customer Service team at info@fa-bt.com
    with your order number and details of the item.
  • Once approved, you will receive instructions on how and where to send your product.
  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

4. Refund Method and Timeline

  • Approved refunds will be processed to the original payment method.
  • Processing time may take 7–14 business days depending on your bank or payment provider.
  • Shipping fees and handling charges are non-refundable.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us within 48 hours of delivery.
  • We may request photos or videos as proof to expedite the replacement or refund process.

6. Exchanges

  • In some cases, items may be exchanged for a replacement of equal value instead of a refund, subject to availability.
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