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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We offer multiple shipping methods including standard delivery, express shipping, and same-day delivery (available in select UAE locations). Options will be shown at checkout.

Do You Ship Internationally?

Yes, we ship internationally. Delivery times and costs vary depending on the destination country and will be calculated at checkout. Customs duties and local taxes may apply.
 

How Long Will It Take To Get My Package?

Standard delivery within the UAE usually takes 2–3 business days. Express delivery is typically 1–2 business days. International orders may take 5–15 business days, depending on customs clearance.

PAYMENT

What Payment Methods Are Accepted?

We accept major credit and debit cards (Visa, MasterCard), bank transfers, and approved online payment systems.

Is Buying On-Line Safe?

Yes. Our Website uses secure encryption (SSL) technology to protect your payment and personal information. We do not store sensitive card details on our servers.

ORDER & RETURNS

How do I place an Order?

Simply browse the store, add products to your cart, and proceed to checkout. You will be guided step-by-step to complete your purchase.

How Can I Cancel Or Change My Order?

Orders can be modified or canceled within 12 hours of placement by contacting our Customer Service team. After this period, changes may not be possible if the order has already been processed.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.

How Do I Track My Order?

Once your order is shipped, you will receive an email with a tracking number and link to follow the progress of your package.

How Can I Return a Product?

You can return eligible products within 14 days of delivery, provided they are unused and in their original packaging. Please review our Refund Policy for full details.

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